In cooperation with the Ukrainian National Psychological Association, the Estonian Refugee Council has relaunched a hotline, which provides mental health support to Ukrainians living in Ukraine or displaced across Europe due to the war. With funding from ESTDEV, support is now available in a total of 21 European countries.

Psychosocial support is a crucial part of comprehensive crisis response – it helps people cope with traumatic experiences, maintain functionality, and recover from crisis. “Ukrainians have lived in constant uncertainty for over three years now. This impacts not only physical wellbeing but also mental health. Alongside material humanitarian aid, it is vital to ensure access to reliable and culturally appropriate psychosocial support. Mental health care helps people recover from crises more quickly and begin rebuilding their lives,” said Eero Janson, Director of the Estonian Refugee Council.

The hotline is staffed by qualified psychologists and psychiatrists with relevant education and experience, as well as additional training in crisis response. It is free of charge, guarantees confidentiality, and is open every day from 10:00 to 20:00.

In Estonia, the hotline number for mental health support is (+372) 8000 044 624. It is also possible to make a call online. For further information and hotline numbers in other countries, please visit the hotline’s website.

In more complex cases, the hotline can refer people to Estonian Refugee Council case managers, who help people find further support – for example, covering the cost of specialised services if their financial situation does not allow it.

The programme is implemented by the Estonian Refugee Council in cooperation with the Ukrainian National Psychological Association. The hotline is supported by ESTDEV – the Estonian Centre for International Development.